APM Best Practices

An interesting discussion has kicked off on LinkedIn’s “Application Portfolio Management” Group discussion board. The discussion looks at best practices for running an APM initiative. Because APM directly affects strategic decisions around where IT resources should be applied, the topic is an important one.

There are a few interesting branches to pursue that look at APM best practices. Over the next few weeks, I’ll explore each in some detail:

• Goal: Constant fire-fighting is no way to run a development organization. Especially in today's era of tight budgets and fast change. In this post I'll summarize the goal of APM and set the stage for a discussion of best practices. Read the post.
  
  
• Questions and Metrics: APM data should answer questions that address a specific goal. Say, ‘why is this business process inflexible?’, ‘where can I cut costs?’, or ‘where is my software architecture flawed?’. To answer these different questions requires different combinations and weightings of data (user surveys, application code, or external sources). Sometimes more of one source, sometimes another. Read the post.
  

• Decision-Makers: APM data needs vary based on where you are in the organization. Higher level managers require higher level abstractions, particularly of technical metrics. Also, different types of users will have different data needs. An architect may want technical complexity data, but it may only be meaningful to him if it is filtered by architectural models. Read the post.
  

• Maturity: There are different levels of maturity for decision-making. This maturity directly affects which metrics are accessible in the first place and also indirectly because it determines the kind of business goals that an organization is prepared to address. Read the post.
  

• What’s next: As a particular initiative moves from “decision” to “action”, different data may be needed. More “bottom-up” data may be necessary to implement the decisions at this stage. Further, different metrics can be monitored to ensure the success of a given development or modernization project as it is executed. Read the post.